This policy was updated on the 24th May 2018.
Under the 1988 Data Protection Act (DPA), Privacy and Electronic Communications (EC Directive) Regulations 2003 (SI 2003/ 2426) (Privacy Regulations) and the General Data Provisions Regulations (GDPR) your data controller is: Leftons Group Ltd.
By using our services (including registering on our websites or downloading any of apps) you acknowledge that we can collect and use your information as described in this Policy. Protecting your privacy is extremely important to us and we aim to be as clear as possible about how your information is used. If you have any questions about this, or wish to withdraw your consent at any time, contact us using the details in the section: Data Protection and Your Privacy.
Please also read our Cookies Policy (which is available at the bottom of this page) and our Terms and Conditions which is available at //leftonsgroup.com/termsandconditions. If you have any questions, please contact us by email at [email protected] .
When changes are made
Who we are
Our website address is: //leftonsgroup.com and we are Leftons Group Ltd
What personal data we collect and why we collect it
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
We use your information submitted via the contact forms to respond to your queries. We will not add or sell any information provided here to any list or marketing. We will only store this information for as long as is necessary to deal with the query. In the case of the waiting list contact form, we will contact you directly as and when a place becomes available on a first come first serve basis and your information will be deleted when you tell us to do so or when we take you on as a client.
While you visit the store section our site, we’ll track:
- Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
- Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
- Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!
When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:
- Send you information about your account and order
- Respond to your requests, including refunds and complaints
- Process payments and prevent fraud
- Set up your account for our store
- Comply with any legal obligations we have, such as calculating taxes
- Improve our store offerings
- Send you marketing messages, if you choose to receive them
If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 10 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.
We will also store comments or reviews, if you choose to leave them.
Who on our team has access
Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:
- Order information like what was purchased, when it was purchased and where it should be sent, and
- Customer information like your name, email address, and billing and shipping information.
Our team members have access to this information to help fulfill orders, process refunds and support you.
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
Who we share your data with
Visitor comments and email may be checked through an automated spam detection service. We also send your Name and address to our marketing handler Happy Creative and email address, to our Web Host Clientserv Ltd to email Marketing to you if you have opted into receiving such information. Transfer of this information is in a secure manner.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Our contact information
You can address all privacy requests via email to [email protected] or post to The Data Manager, Leftons 11/13 General St, Blackpool Lancs
How we protect your data
Data Security: While the nature of the Internet is such that we cannot guarantee the security of the information you transmit to us via the Internet, we follow strict security procedures in the storage and disclosure of your information, to prevent unauthorised access or any loss of your information. Our security procedures mean that we may occasionally request proof of identity from you before we can discuss your account details or other queries.
Where we have given you (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share a password with anyone and (where you have chosen a password) to create a strong password that cannot be easily identified or been used on another site.
Leftons and all 3rd parties where your information is shared will take full responsibility for ensuring that the most appropriate security measures are in place to protect your information.
Marketing: Where you have given Leftons your consent, Leftons will use your information for some marketing purposes to contact you from time to time regarding offers, news and competitions that we think you might be interested in.
Data Storage: Leftons will store and use your information for a set period. Leftons will cease to use your information for marketing purposes 10 years from the point of last interaction (e.g. last brochure order or last email activity etc.,) or from the point you request Leftons to stop using your information for marketing purposes, whichever is sooner. At this point, your information is then minimised and only used for analysis.
You are always entitled to see what information is held about you. If you want to find out what information we hold about you (called a Subject Access Request) or to have any of your information updated or corrected, please email request to [email protected] marking your subject Subject Access Request. You are not obliged to complete this form to make a request, but doing so will make it easier for us to process your request quickly. There is no charge for single subject access requests, however, Leftons may make a small charge for multiple copies. Proof of I.D. will be required. All requests will be fulfilled within 30 days.
Please note: if you do unsubscribe from promotional contacts, you will still receive essential calls, SMS text and email communications specifically relating to any outstanding order / invoice you have with us.
What data breach procedures we have in place
We all like to think that we will never have a breach, however, ‘things’ happen that are unforeseen or beyond our control. Where are believe or it is alleged this has happened we will fully investigate and were confirmed the breach will be dealt with as we are required to by informing the affected party(s) and the appropriate authorities if that is what is required. The breach will obviously be rectified.
What third parties we receive data from
We do not receive data from any third parties.
What automated decision making and/or profiling we do with user data
We do not do any automated decision making or profiling.